Business Continuity

Solutions for leaders and organizations to thrive in massive change and transformation


This is a time to capture the trust and loyalty of your customers and employees. How you move, what you say, your plan of action will either expand trust or erode it.

A grounded and strategic response to external threats is essential to:

1. Support & empower your people

2. Serve customers’ critical needs

3. Maintain business continuity

How prepared are your leaders to manage change and crisis?

Are the lines of communication truly open? How nimble and adaptive is your organization? How will you pivot, take care of employees and customers, capitalize on new market demands, and thrive in business during and after the external stressors?


Business Continuity Planning

Preparing for Uncertainty

Pre-work: assessment of current situation, gap analysis, organizational strategic plans and goals, business continuity communications plan and protocols

We will review the effectiveness and impact of your existing plan and identify gaps and make recommendations. From here, we will conduct and facilitate your leadership team including necessary simulations, crisis adjustments, and implementation best practices. Focus on best practice and organizational readiness for current and other types of crisis situations.


  • Stakeholder communication plans (investors, consumers, vendors, and partners)
  • Communication strategy, plan, channels and methodology
  • Lines of authority, decision making, delegation plans
  • Facilitate run-through /  simulations with the leadership team
  • Leadership capacity training

Culture Continuity & Crisis Management

Securing and shifting your culture in adverse times

Pre-work: organizational structure, current culture situation, human capital strategy, current culture statement

  • What is your modem of operation during crisis situations, Do you act from your values?
  • What is your ability to maintain your culture when you shift heavily to remote working?
  • How do you bring grace, connection, and dignity to endings and closings?
  • How do you communicate to stakeholders?
  • How do you regulate emotionally, energetically?
  • What is your blueprint for dealing with difficult conversations and communications?


  • Plan for successful transitions to multi-site workforce
  • Adaptive protocols, practices, checklists for multi-site workforce
  • Recommendations for internal expressions of mission, vision, and values
  • Stakeholder communication plans (investors, consumers, vendors, and partners)
  • Communication strategy, plan, channels and methodology
  • Leadership and workforce coaching

Strategic and Operational Realignment

How long is your runway?

Pre-work: 2020 strategic plans and goals, current assessment of situation and resources on strategic goals

How are you responding to market conditions and fulfilling your promise to customers? Do you know when and how to pivot strategically? Together, we will examine your assets, reallocate resources, and make recommendations for realignment for optimal productivity in adverse times. How do you determine whether you need new partners or capabilities to bolster your team?


  • Updated 2020 strategic plan w/ prioritized strategic initiatives
  • Re-engineered strategic execution
  • Financial plans and budget reallocation plans
  • Reallocation of teams and resources to manage crisis need
  • Leadership and team facilitation to build alignment and consensus

Employee Safety / Workflow Protocols

How do you develop your organizations’ resiliency?

Pre-work: organizational human capital plan, staffing plans, employee contingency plans, HR protocols

How are you securing the wellbeing and working potential of your employees in the context of a crisis? How do you enable and inspire your people to remain engaged and supportive of your vision and values? Does your current decision making take into account your values and the humans inside your organization? Do you have plans to support depth in staff, replenishment, and revitalization? What is your customers’ experience of your business continuity practices? How does this reinforce your brand?


  • Executive Communications Plan
  • Stakeholder communication plans (investors, consumers, vendors, and partners)
  • Communication strategy, plan, channels and methodology
  • Staff Contingency Plan
  • Technology readiness to execute services online
  • Identification of HR Resource Budget Implications
  • Recommendations for new or updated HR policies and procedures
  • Recommendations for new or updated security and IT policies.

Stakeholder Communications

How you communicate from a place of compassion and respect?

Pre-work: communication and pr/media plans, current communication methods and channels, existing marketing and communication outreach, internal corporate communications

How do you redesign your current communication plans and activities from the customer and employee perspectives. How do you maintain and build relationships providing for 2-way communication, feedback and support? How do you show up, build trust and brand impact during times of crisis?


  • Communication strategy, plan, channels and methodology
  • Stakeholder communication plans (investors, consumers, vendors, and partners)
  • Optimal messages that build relationship and connection
  • Offsite workforce collaboration and best practices
  • Internal culture experiences and communication
  • Media/PR Plan


Emergent LinkedIn Mastermind Ideas FINAL 1


Join us every Tuesday @ 9-10am PST for FREE OFFICE HOURS to get support ranging from Strategic Re-alignment, Leadership Inspiration, Workforce Team Building, HR Concerns, and Communications, or simply to get ideas to pivot your business.

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Emergent LinkedIn 4 R's Retreat FIN


An ONLINE Leadership Retreat to integrate the critical 4 Rs of business reinvention: Response, Relevance, Reimagine, and Revenue. We will apply this new learning to address immediate concerns facing your organization, develop new mindsets, build capacity in your teams, and unite your organization around a new common vision.

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Emergent LinkedIn Mastermind Ideas FIN (1)


Come join us and be a part of an inspired and empowered group of leaders who will practice BEING at work, with your teams, and within ourselves, as we all navigate this transformational time. A safe place to share and develop new solutions to bring back to your teams and organization.

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Experienced C-level executive, transformational leader, business strategist, brand/marketing expert with natural talent for building human capacity while driving business innovation, vision, and executing strategy to successful commercialization, scalability, and growth acceleration.



Co-Founder, Learning & Innovation

Executive leadership coach, strategy consultant, and change management specialist elevating organizational vitality with schools, businesses, and nonprofits to define strategy, vision, and create results by aligning teams, driving innovation, and vibrant organizational cultures.


Sofia Chancey

Partner, Strategy

Experienced Accenture strategy and organizational development consultant with proven success delivering solutions for global clients in industries ranging from Healthcare to Public Service, Communications and High Tech to Life Sciences.

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