This is a time to capture the trust and loyalty of your customers and employees. How you move, what you say, your plan of action will either expand trust or erode it.
1. Support & empower your people
2. Serve customers’ critical needs
3. Maintain business continuity
Are the lines of communication truly open? How nimble and adaptive is your organization? How will you pivot, take care of employees and customers, capitalize on new market demands, and thrive in business during and after the external stressors?
Being Ready for When the S**t Hits the Fan
Pre-work: assessment of current situation, gap analysis, organizational strategic plans and goals, business continuity communications plan and protocols
We will review the effectiveness and impact of your existing plan and identify gaps and make recommendations. From here, we will conduct and facilitate your leadership team including necessary simulations, crisis adjustments, and implementation best practices. Focus on best practice and organizational readiness for current and other types of crisis situations.
Securing and Shifting Your Culture in Adverse Times
Pre-work: organizational structure, current culture situation, human capital strategy, current culture statement
How Long is Your Runway?
Pre-work: 2020 strategic plans and goals, current assessment of situation and resources on strategic goals
How are you responding to market conditions and fulfilling your promise to customers? Do you know when and how to pivot strategically? Together, we will examine your assets, reallocate resources, and make recommendations for realignment for optimal productivity in adverse times. How do you determine whether you need new partners or capabilities to bolster your team?
How do you develop your organizations’ resiliency?
Pre-work: organizational human capital plan, staffing plans, employee contingency plans, HR protocols
How are you securing the wellbeing and working potential of your employees in the context of a crisis? How do you enable and inspire your people to remain engaged and supportive of your vision and values? Does your current decision making take into account your values and the humans inside your organization? Do you have plans to support depth in staff, replenishment, and revitalization? What is your customers’ experience of your business continuity practices? How does this reinforce your brand?
How you communicate from a place of compassion and respect?
Pre-work: communication and pr/media plans, current communication methods and channels, existing marketing and communication outreach, internal corporate communications
How do you redesign your current communication plans and activities from the customer and employee perspectives. How do you maintain and build relationships providing for 2-way communication, feedback and support? How do you show up, build trust and brand impact during times of crisis?
Experienced C-level executive, transformational leader, business strategist, brand/marketing expert with natural talent for building human capacity while driving business innovation, vision, and executing strategy to successful commercialization, scalability, and growth acceleration.
Co-Founder, Learning & Innovation
Executive leadership coach, strategy consultant, and change management specialist elevating organizational vitality with schools, businesses, and nonprofits to define strategy, vision, and create results by aligning teams, driving innovation, and vibrant organizational cultures.
Experienced Accenture strategy and organizational development consultant with proven success delivering solutions for global clients in industries ranging from Healthcare to Public Service, Communications and High Tech to Life Sciences.